Please e-mail me at [email protected] to let me know of anything you’re still wondering about that wasn’t answered above!
Welcome to the Frequently Asked Questions page! If your question isn't answered here, please let me know and I'll do my best to help you!
Do I need a referral?
What are your hours?
Monday and Tuesday: 11:00-4:00 (last appointment from 4:00-5:00) Wednesday and Thursday: 1-7 meaning last appointment is from 7-8 (Kim) Friday, Saturday, and Sunday: no appointments available If you are calling me during my scheduled hours, I might be in session. I will try to return your call during my earliest break. If you are calling or e-mailing on Fridays, I will generally try to respond before the weekend begins. On Fridays, Saturdays, Sundays, or holidays (Kim), I do not check my messages (either e-mail or phone) out of respect for my family. So if you are trying to contact me during those times, I will return your message as soon as possible after the weekend. If it is an emergency, please call 9-1-1, the Crisis Centre (780-482-4357), or go to your nearest emergency centre. During holidays, I will leave a colleague’s contact information for you so that, if anything comes up, you can still connect with someone.
How do I make an appointment?
Make an appointment on the Contact page.
How do I cancel an appointment?
You may cancel or manage appointments through the Jane app account.
What is the first session like?
At your first session, you will be asked to fill out some paperwork. Then, when we are sitting down together, I’ll go over an ethical spiel to make sure we both know what we’re agreeing to. After that, I’m going to ask you the story of you. We won’t get through all of that in the first session, but that’s ok. Basically, the first session is us talking together to figure out if I have the skills to be of service and if you want to work with me. That’s it!
Are sessions confidential?
YES!!! This is something I take seriously. As part of the consent process, I do clarify when this promise might be broken (if you indicate serious risk of harm to self or others). As well, I do consult with other practitioners to improve care, BUT any identifying information is NOT shared. In cases where insurance is involved, we discuss what information is disclosed and when. In addition, note-taking during sessions meets all PIPA/HIPAA requirements.
How much does it cost?
Cost – 190/hour (Kim) Provisional Psychologists – 150 (Chelsey) This reflects our education, experience, and guidelines set out by the Psychologists’ Association of Alberta. Even with that said, I know it can be hard. The way I’ve thought about my own therapy is that it is an investment in my health and therefore, absolutely worth it!
Do you direct bill?
At the current time, I am able to direct bill for Medavie Blue Cross (Veteran’s Affairs, RCMP, and active military members), members of Alberta Blue Cross, and ASEBP (the teachers’ plan), Great West Life, Green Shield, Chambers of Commerce, IA Financial, and more. For these people, whatever the plan doesn’t cover is paid by the client at the end of the session. Some providers (Sun Life and Manulife, for example) prefer that the client submits claims to them and have worked hard on their portals to make it easier for you to submit and be reimbursed quickly. For anyone else not with these providers, it means you will receive a receipt for your payment that you then submit to your insurance provider or save for taxes at the end of the year. I am hoping to direct bill with other providers sometime in the near future. Let me know who you are covered by and I’ll do my best!
My provider will only cover part of your fee. Does that mean I can't come?
No! Here’s an example: Let’s say your benefit plan only covers $100.00 per session (even though you have $600 for the year). Since I don’t direct bill, you would still pay the $180 and claim for $100 through your provider. So you’d basically be paying $80.00 for the session out of your own pocket.
What forms of payment do you accept?
For in office appointments, I accept cash, VISA, MasterCard, and e-mail money transfer. If you prefer to pay by credit, I would like to keep that information with your file in case of recurring non-emergency cancellations. For online clients, I would ask for this information to be kept securely on file as well or for an e-mail money transfer prior to the day’s appointment. Clients need to provide credit card information to be kept on file.
How do I choose a therapist?
Because I believe the therapeutic relationship is the most important thing, I’ve asked myself these questions: • Can I trust him/her? • Do I feel safe with him/her? • Does he/she seem genuine? • Will he/she be honest with me and can I be honest back? • Does he/she have the knowledge or experience with my issue? • Does he/she have the knowledge to be flexible (like with variety in approaches, strategies, open to your experience)? • Can he/she treat me like an individual and tailor therapy to me, or will I have to fit how he/she practices? Note: if you have to fit them, it’s not the right fit for you. • Can my friends who know me best recommend someone who might be a good fit for me? I wish I could tell you that you will find your person right away, but the truth is, don’t be afraid to shop around. Call therapists you are thinking about seeing to get a feel for them before booking an appointment. The questions above are questions I have asked myself when I was searching for a therapist, but they may not be most important to you. At the end of the day, trust yourself and what you think or feel about it.
How long will therapy take?
That’s a tough one… I generally like to see clients once every 2 weeks (depending on the situation) to start. This way, we’re able to move forward instead of dealing with emergencies. The sessions run on a fifty (50) minute hour. Other than that, how long it takes depends on many different factors and because so many of the people I’ve met tend to be really hard on themselves if they don’t meet perceived expectations, I won’t put a number down here. I will say it’s really individual and we can talk about that more once we know each other better!
What kinds of things will I be asked to do?
Sometimes you’ll be asked to do something really specific, like breathing strategies or imagery. Sometimes we’ll use some specific thinking strategies, like reality testing (looking for proof outside of your own head that something is true). Sometimes, you’ll be asked to do some work outside of the session, like thinking about a particular idea or concept or practicing one of the strategies we try. As you can tell from all the “sometimes” therapy is very individual and it will be tailored to fit you. I generally use a mix of mind, body, and emotionally based strategies. Anything I ask of you will usually be framed in the form of an experiment like, “Are you willing to try an experiment? Let me tell you about it and then you can decide.” Then I will often model or participate in it. The point is, even though you are asked to try something, it doesn’t mean you have to. The choice is yours.
What if I'm divorced/separated and I want my teenage child to see you?
I would just need a copy of any document that clarifies guardianship. Basically, if there is joint custody, you both would have to sign a consent form or indicate consent. If one of you has primary custody, I’d need a copy of that documentation for the file.
Does seeing a therapist mean I'm weak? Shouldn't I be able to handle my own problems?
Heck, no! I mean, I get it, it’s how many of us are raised in North America, but we all work better when are connected in a meaningful way to others. You ARE able to handle your problems; sometimes we just don’t recognize it. As for the whole weakness thing, is someone with diabetes weak because he or she needs to take insulin? Or another way of looking at it is: Do you take your car in for regular maintenance? You are doing what you need to do to take care of you. In my world, that’s not weakness – that’s strength and resilience!